We do not possess the technical ability to scan the content of the messages after they have been encrypted. Such inbound messages are scanned for spam in memory, and then encrypted and written to disk. We do NOT have access to encrypted message content, but unencrypted messages sent from external providers to your Account, or from Proton Mail to external unencrypted email services, are scanned for spam and viruses to pursue the legitimate interest of protecting the integrity of our Services and users. Learn moreĢ.3 Proton Mail Account activity: Due to limitations of the SMTP protocol, we have access to the following email metadata: sender and recipient email addresses, the IP address incoming messages originated from, message subject, and message sent and received times. If this data is saved permanently, it is always saved as a cryptographic hash, which ensures that the raw values cannot be deciphered by us. The period of temporary data retention is determined by our legitimate interests of protecting the service from spam, and also by any applicable Swiss legal requirements we must comply with.
Proton email trace verification#
IP addresses, email addresses, and phone numbers provided are saved temporarily in order to send you a verification code and for anti-spam purposes. You may be asked to verify using either hCaptcha (or reCAPTCHA in the event that hCaptcha is unavailable), email, or SMS. Verification may also be requested for some sensitive operations besides account creation in order to protect against brute-force attacks. In order to pursue our legitimate interest of preventing the creation of accounts by spam bots or human spammers, we use a variety of human verification methods. This is because if spammers use Proton Mail to send messages, Proton Mail’s IP addresses can become blocked by major mail providers such as Gmail, Yahoo, Outlook, etc. In order to maintain the integrity of the Services, we must take measures to avoid creation of accounts by spammers.
Proton email trace free#
The legal basis for processing is consent and you are free to remove that data in your Account settings panel at any time. We may also inform you about new Proton products in which you might have an interest.
Proton email trace password#
Such data will only be used to contact you with important notifications about the Services, to send you information related to security, to verify your account or to send you password recovery links if you enable the option. Should you choose to provide it, we do associate this email address with your Account (for password recovery or notification purposes). IP addresses are not retained and stored for such analytics.Ģ.2 Account creation: It is not necessary to provide personal information in order to create an Account, but you may provide an external email address for notification or password recovery purposes. Analytics are anonymized whenever possible and stored locally (and not on the cloud). We do not have the technical means to access the content of your encrypted emails, files, and calendar events.ĭata collection is limited to the following:Ģ.1 Visiting our website: We employ a local installation of self-developed analytics tools. Our overriding policy is to collect as little user information (personal data included) as possible to ensure a completely private user experience when using the Services. 27 GDPR) is Proton Europe sàrl, rue de Grünewald 94, L-1912 Luxembourg. The designated representative of the Company in the European Union (notably for the purpose of art.
Additional information about the legal framework can be found in our transparency report and on our law enforcement help page. It is therefore governed by the laws and regulations of Switzerland. The Services are operated by Proton AG (the “Company”, “We”), domiciled at Route de la GalaPlan-les-Ouates, Geneva, Switzerland. Please note, Proton VPN is subject to a different policy, please visit /privacy-policy for additional details.
This privacy policy is to be read and understood as being a complement to our terms of service. This policy states (i) what data we collect through your access and uses of the Services (ii) the use we make of such data and (iii) the safeguards put in place to protect your data. By using the website and making use of a Proton Account (the “Account”) and all its related features, including Proton Mail, Proton Contacts, Proton Calendar, and Proton Drive (the “Services”), you understand that your data in relation with your use of our Services is processed according to the following privacy policy.
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